🚚 Germany: 2–3 business days · EU: 3–7 business days · 🇩🇪 Free shipping on orders over €100
🚚 2–3 days · 🇩🇪 Free shipping on orders over €100
📢 Shipping pause due to shop/logistics infrastructure work Regular shipping resumes on October 30th - save 10% until October 29th, 11:59 PM

Shipment

Shipping area

Deliveries are made within Germany and to selected countries: Austria and the rest of the EU.

Shipping service provider

We ship with DHL, DPD, Hermes, UPS and Deutsche Post (Maxi letter / registered mail).

Shipping costs

  • Germany: 6,90 € (Free shipping within Germany from €100 order value)
  • Austria / EU countries: 9,90 €

Delivery times

  • Germany: 2–3 working days
  • EU (including Austria): 3–7 working days

Packaging

All orders are packaged neutrally and discreetly.

Package insurance

Optional for orders from Germany: The package insurance covers the Loss of shipment during transit away.

  • Cost: €4.99 for goods valued up to €200, €9.99 for goods valued over €200
  • For orders with Pre-filled pen (Express refrigerated shipping): uniform €14.90, regardless of the value of the goods
  • In the event of proven loss during shipping, you will receive, at our discretion, a Replacement delivery or a refund of the value of the goods
  • The insurance is only valid until the shipment is successfully delivered. If the tracking information indicates delivery, the insurance no longer applies – for example, in the case of theft from the mailbox after delivery. In this case, please contact the shipping provider directly.
  • Errors in name or delivery address are not covered. You are responsible for the accuracy and completeness of your name and delivery address. Delivery problems arising from incorrect or incomplete information (e.g., non-delivery, return, or delivery to the wrong person) are not our responsibility and are not covered by the package insurance.
  • A replacement delivery will be made unique and exclusively to the Delivery address originally specified in the order. Changing the delivery address for the replacement shipment is not possible. The insurance claim is concluded with the replacement shipment – after that, further action will be taken. neither a further shipping attempt nor a refund.
  • You can optionally add package insurance at checkout.

Payment methods

We accept Credit card, Google Pay and Apple Pay via our payment hub as well as Cryptocurrencies and more (including ETH, USDT, USDC, Bitcoin) via Paygate.to.