Note: This version was automatically translated from German and is for informational purposes only. Only the German version is legally binding.
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise your right of withdrawal, you must inform us
[Company name]
[Address]
Email: [email protected]
You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not obligatory.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.
Consequences of the revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to sealed goods which are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Sample cancellation form
If you wish to cancel the contract, please fill out this form and return it:
To: [Company name], [Address], Email: [email protected]
I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):
Ordered on (*) / received on (*):
Consumer name(s):
Address of the consumer(s):
Signature of the consumer(s) (only for notifications on paper):
Date:
(*) Delete as appropriate.